Privacy Policy

1. Introduction

Plug N Go Electric LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit plug-n-go-electric.com or use our services.

2. Information We Collect

Information You Provide

• Name, address, phone number, email
• Home type and installation details
• Payment information (processed by Stripe — we never store card numbers)

Information Collected Automatically

• IP address and browser type
• Pages visited and time on site
• Device information

3. How We Use Your Information

• Schedule and complete electrical installations
• Send appointment confirmations and updates
• Process payments and send invoices
• Respond to inquiries and customer service requests
• Improve our website and services
• Comply with legal obligations

4. SMS Communications

If you opt in to receive SMS messages, you agree to receive text messages related to your appointment and service updates. Message and data rates may apply.

• Reply STOP to opt out at any time
• Reply HELP for assistance
• We never share your number for marketing

5. California Consumer Privacy Act (CCPA)

As a California business, we comply with the CCPA. California residents have the right to:

• Know what personal information we collect
• Request deletion of your information
• Opt out of sale of personal information (we do not sell personal information)
• Non-discrimination for exercising CCPA rights

6. Data Retention

• Customer and installation records: 7 years
• Payment records: As required by law
• Abandoned checkout data: 90 days
• Marketing opt-in data: Until you opt out

7. Contact

To exercise your privacy rights or for questions:

• Email: plugngoelectric@outlook.com
• Phone: +1 (408) 627-0390
• Mail: 2010 El Camino Real PMB #1088, Santa Clara, CA 95050